About Us (3)

Who are your sites for?

Our sites are designed to be used by literally any type of individual, organisation or business – large or small. Whatever you do and wherever you run your business, our system can bend to fit your needs and more importantly – those of your customer.  Generally because of our amazing prices and expandability, we get a lot of new businesses and internet first timers. A large percentage of our business also comes from people with tired and outdated sites that are either are in need of a spruce up or that aren’t compatible with the latest technology and devices.

Why are you so cheap?

We have spent thousands of hours developing a behind the scenes system that allows us to put a site together much quicker than your average web designer. We also work on word of mouth and flat out refuse to pass on the costs of expensive glossy advertising campaigns to our customers. We know if you are happy, you will tell everyone else.

Where are you based?

Onine mainly. Our principal offices are in the Scottish Borders and Edinburgh.

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Accounts and Billing (7)

What’s your refund policy?

We will be happy to refund you in full and without question up to 24 hours after your initial purchase. After this time our team will have begun working on your site and any work carried out is deductible from the refund total. Because Launch Hero websites are hand built, refunding you whilst/after your site is being/been built is not possible. We do however pride ourselves on fantastic customer support so if you need to cancel your order please contact our customer care team and we will do our best to work something out for you.

Do I need to pay annual fees?

Simply recommend us to 2 people via our Launch Hero Rewards Scheme in an entire year and we will pay your fees for you! If you can only recommend 1, we will pay half of them. It’s that simple. If you have been bad and fallen out with all your friends don’t worry, our domain and hosting fees are much cheaper than they would be if you went out to get professional hosting and domain renewal yourself.

What payment methods do you accept?

Launch Hero is primarily an online venture so we are delighted to offer secure shopping with PayPal, through any major credit card and via direct bank transfer. Please be aware that you DO NOT require a PayPal account to buy any of our products online. In certain instances we may be able to accept company cheques. Please get in touch for more info.

When am I billed?

Launch Pad & Add-ons:
Currently all payments for new sites and add-ons are taken immediately although we are looking into a pay monthly option.

Annual Costs:
You annual fees are due 14 days before your renewal date which is the date of initial purchase. If you have credit on your account simply advise us that you would like to use this as part or full payment and we will of course pop a receipt out to you.

Is the payment information I enter online secure?

Our online payments are processed by PayPal who deliver one of the most secure payment platforms in the world. When making online purchases you get an extra layer of security when you use PayPal.  That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on their servers. Because you don’t need to share your financial information with Launch Hero directly your personal details are safe and sound.

Am I contractually obliged?

Put simply no. Included within the cost of a Launch Hero site is one years hosting and co.uk domain fees. If you would like us to remove your site within that time for any reason just give us a nudge. You are NOT obligated to continue on with your Launch Hero website thereafter.

Do you offer discounts for non-profit organisations?

Not at the moment although it is something we would love to offer and are working towards in the future. If you have a non-profit organisation please get in touch with our sales team as we may be able to offer some additional assistance.

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Domain and Hosting (2)

I already have a domain?

No Problem. Tell us what your existing domain is, who currently runs it for you and we can arrange for it to be transferred across to ourselves. Please note that some domains take longer to transfer so this may affect your websites final go live date.

Can I choose my own domain?

Sure! We offer a FREE .co.uk domain with all of our sites but if you would like something else like a .com domain, simply purchase our Premium Domain Name option from the shopping cart.

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Getting Started (3)

Where should I start?

To get started simply hit the “Get Started” button or alternatively you can head over to The Shop. By purchasing our Launch Pad all-in-one website you’ll have everything you need to get up and running as we will do the rest!

Do you offer online training?

We really want to stick to our policy of making everything super simple. Because of this we’re continually updating our series of handy Guides & Videos, so why not head over  to take a peek.

Troubleshooting?

If you are having trouble with anything at all, our Support section is the best place to instantly find answers many of the questions you may have. Alternatively if you are really stuck you can submit a ticket to our friendly tech support team via our contact form.

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Miscellaneous (1)

I would like to work for Launch Hero?

Good on you! We are a new company with massive ideas and we want to have the best people working for us. We would love to hear from programmers, designers and sales people so get in touch, send us your portfolio and CV and we will get back to you if we have anything relevant.

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Our Sites (10)

Do your sites work on phones?

Yes – Our site will work on all new mobile devices and have actually been optimised to do so. Our sites also contain no flash content at all so this means that Apple devices including iPads and iPhones can happily visit your site.

Can I change the look of my site in the future?

Sure. We know that a change can be as good as a rest sometimes so submit a ticket through our Contact form to add pages, content, colours and loads more. If you’re on our Annual Maintenance plan you can use your account balance to make changes. Alternatively we’ll advise you how much Pay as You Go Maintenance credit you need to make updates to your website.

I would like more pages, is this possible?

Most Definitely. Our sites are designed to house up to 7 pages and adding one on is a doddle. Simply purchase an additional page from our shopping cart and you can add add any content you want. What’s more we’ll even get one of our designers to work on the page for free.

Is a launch hero site good for search engines?

Yes they are especially good. One of the reasons for this is we’ve made it very easy for search engines to access your content. That said getting to the top of Google is never a sure thing but there are a load of things that you can do to increase your chances.

Are you using the latest technology?

Yes. Our sites have been built using the most up to date methods that work across all mainstream browsers and mobile devices. All of our sites have been made with a view to keeping one eye to the future. With this in mind we have built our sites from the ground up to use the very latest HTML 5 coding standards.

Can I make changes to my site?

Absolutely. All of your content can be changed and because we do everything for you, you don’t even have to lift a finger. You can either buy Pay as You Go Maintenance for one off changes or take one of our Annual Maintenance plans. Alternatively, if you would prefer a more hands on approach you can purchase our Content Management System which puts YOU in control to make updates by yourself any time you like.

I’d like a website, but you don’t seem to do / have…?

No Problem! We have tried to think of as many things as possible that our customers might need. Of course every business is different and has different needs so we actively promote requests for new ideas. Currently if a customer makes a suggestion that comes to fruition, they will receive the update for FREE* To get in touch with your ideas simply drop us a wee note via our Contact form.

(*Up to the value of 3 maintenance blocks).

Will your sites still work in the future?

Every Launch Hero site has been designed to be future proof and also age gracefully.

Can I add advertising banners on my site?

Not at the moment but our techie geeks are currently working on this and and you should be able to make money from your site very soon.

How do your design amendment credits work?

Launch Hero sites are built and designed by us and only us (unlike some website companies, we don’t ask you to do all the work). As such, we offer you varying levels of input in both the design and content. By far and away our most popular option is “Launch Hero Decides” which effectively puts our skills to work and lets us handle everything for you.

We always strive to create something that exceeds expectations and something that is an accurate interpretation of your brief but if there is anything about your site you would like altered, our design amendments let you do this. The table below highlights the changes included with our Ultimate Design Pack.

Content Change

$ 99

Per Month
  • Images
  • Graphics
  • Colours
  • Background
  • Static Content
  • Interactive Content

Credits Required

$ 99

Per Month
  • 1
  • 1
  • 2
  • 3
  • 2
  • 3
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Recommend a friend reward scheme (3)

How does it all work then?

To keep the cost of our sites right down we refuse to spend money on fancy TV adverts. We prefer good old word of mouth. So. Tell someone about us and when they sign up we will treat you to account credit. Tell 2 people and you get double the account credit. In addition, for people who REALLY spread the word about us we also offer good old cash incentives too.

Is just telling someone enough?

We are afraid not. In order to qualify for rewards the people you recommend must buy a Launch Pad website using the unique codes you were given.

I recommended a friend but I haven’t received my account credit?

The first thing to do is to make sure that your friend used the code you supplied them with. Typically account credit gets assigned to you within 48 hours of your friend completing their transaction. If you think your friend has completed a transaction without using a code please raise a support ticket via our Contact form and we will endeavour to credit your account but can not ensure this.

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Your Account (1)

I can’t log in?

As a first step check the URL that you are trying to login at, for live sites this should be yourdomain.co.uk/login. Next double check that you have typed out your username and password correctly. Both the username and password are case sensitive so using a capital letter where there should be a lower-case letter will cause a failed login. If you’re still having trouble after checking the above get in touch with a member of our support team and we’ll try to resolve any issues you may have.

If you can’t remember your account username/password you can find these details in your welcome email from us. Alternatively get in contact with a member of our team and we’ll send you a reminder.

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